Privacy Policy

Last updated: 24 August 2026

BJR CUSTOM CREATIONS ("BJR Custom Creations", "we", "us" or "our") operates this online store and website, powered by Shopify. We are based in Mossel Bay, Western Cape, South Africa.

We respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and when it may be shared when you visit our website, place an order, contact us, or otherwise interact with BJR Custom Creations.

By using our website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When you browse our website, place an order, contact us or otherwise interact with our Services, we may collect information such as:

• Your full name

• Email address

• Telephone or mobile number

• Billing address

• Delivery/shipping address

• Order and transaction details

• Products purchased or added to your cart

• Payment and payment confirmation information

• Information you provide when contacting us

• Information relating to returns, exchanges, warranties or customer support

• Device, browser and website usage information

• IP address and information collected through cookies and similar technologies

We only collect information that is reasonably necessary to operate our business, process and fulfil your order, communicate with you, provide customer support, improve our website and comply with applicable laws.

2. How We Collect Your Information

We may collect personal information:

• Directly from you when you place an order or contact us

• When you create or use an account, where this functionality is available

• Automatically when you browse our website through cookies and similar technologies

• Through Shopify and other service providers that help us operate our online store

• Through payment providers and other services used to process your order

• Through our advertising and marketing platforms, where applicable

3. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders

• Process and confirm payments

• Arrange delivery of your order

• Provide Aramex with the information required to deliver your order

• Communicate with you about your order

• Respond to questions, complaints, warranty claims and exchange requests

• Provide customer support

• Manage our website and online store

• Improve our products, services and customer experience

• Prevent fraud, abuse and other unlawful activity

• Send promotional communications where permitted and where you have provided the necessary consent or where otherwise permitted by applicable law

• Run and measure advertising campaigns, including advertising on platforms such as Facebook and Instagram

• Comply with legal and regulatory requirements

4. Payments

Payments made through our website may be processed by third-party payment providers.

We do not intentionally store your complete payment card details on our own systems. Payment information may be processed securely by the applicable payment provider in accordance with its own privacy policy and security practices.

5. Shopify

Our online store is powered by Shopify. Shopify provides the technology that allows us to operate our online store, process orders and provide certain website services.

Information submitted through our store may be processed by Shopify and other service providers involved in operating our business.

Shopify may process personal information in accordance with its own privacy policies and applicable laws.

You can review Shopify's privacy information through Shopify's official website.

6. Delivery and Aramex

To fulfil your order, we may provide necessary customer information, such as your name, telephone number and delivery address, to our courier or delivery service provider, including Aramex.

This information is provided so that your order can be delivered to the address supplied during checkout.

We only provide information reasonably necessary for the delivery and fulfilment of your order.

7. Marketing and Advertising

We may use information relating to your interaction with our website, such as products viewed, products added to your cart and purchases, to help us understand customer behaviour and improve our marketing.

We may use third-party advertising platforms, including Meta/Facebook and Instagram, to advertise our products and measure the performance of our advertising.

Where applicable, cookies, pixels and similar technologies may be used to help us understand website activity, measure advertising performance and provide more relevant advertising.

You may be able to control certain cookies, marketing communications or advertising preferences through your browser, device settings or the relevant third-party platform.

8. Cookies

Our website may use cookies and similar technologies.

Cookies may be used to:

• Keep the website functioning correctly

• Remember certain preferences

• Understand how visitors use our website

• Improve website performance

• Measure advertising and marketing performance

• Help provide a better shopping experience

You may be able to control or disable certain cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.

9. Information We Share

We may share necessary personal information with trusted third parties that help us operate our business, including:

• Shopify

• Payment providers

• Aramex and other delivery providers used to fulfil orders

• Website and technology service providers

• Advertising and marketing service providers

• Customer support providers

• Professional advisers where reasonably necessary

• Government, regulatory or law-enforcement authorities where required by law

We do not sell your personal information as a general business practice.

We only share information where reasonably necessary to provide our Services, fulfil your order, operate our business, protect our customers and business, or comply with applicable law.

10. Security of Your Information

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

You should also take reasonable steps to protect your own account information, passwords and devices.

11. Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, dealing with exchanges or warranty matters, maintaining business records, resolving disputes and complying with legal obligations.

When information is no longer reasonably required, we may securely delete or de-identify it where appropriate.

12. Your Privacy Rights

Subject to applicable South African law, including the Protection of Personal Information Act 4 of 2013 ("POPIA"), you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Object to certain processing of your personal information where permitted by law

• Request deletion of information where legally applicable

• Ask questions about how we process your personal information

• Withdraw consent where processing is based on consent, subject to applicable legal requirements

To exercise an applicable privacy right, please contact us using the contact details below.

We may need to verify your identity before processing certain requests.

POPIA regulates the processing and protection of personal information in South Africa, and the Information Regulator is responsible for monitoring and enforcing POPIA.

13. Children's Information

Our website and Services are not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided us with personal information improperly, please contact us so that we can assess and, where appropriate, take steps to delete the information.

14. Third-Party Websites

Our website may contain links to third-party websites or services.

These third parties may have their own privacy policies and terms. We are not responsible for the privacy practices, security or content of websites that we do not operate.

You should review the privacy policy of any third-party website before providing personal information.

15. International Processing

Because we use services such as Shopify and other third-party technology providers, personal information may be processed or stored outside South Africa.

Where required by applicable law, we will take appropriate steps in relation to such processing and transfers.

16. Product Quality, Warranties, Returns and Exchanges

We want to make sure that our customers receive quality products and have a positive shopping experience.

Some products sold by BJR Custom Creations may include a specific warranty period stated on the individual product listing, packaging or other product information. Depending on the product, this may include warranties of 15 days, 30 days or another period specified for that product.

Customers should check the individual product listing for any applicable product-specific warranty information.

Exchanges

Our general store policy is that we offer exchanges rather than voluntary refunds, subject always to customers' rights under applicable South African consumer law.

If you receive an incorrect, damaged or defective product, please contact us as soon as reasonably possible at:

bjrcustomcreations94@gmail.com

Please provide your order details and, where appropriate, photographs or videos showing the issue.

We may request that the product be returned so that we can inspect it and determine the appropriate remedy.

Important statutory rights

Nothing in this Privacy Policy or our store policies is intended to remove, restrict or exclude any rights or remedies that you may have under applicable South African law.

Where the Consumer Protection Act or another applicable law gives a customer a right to repair, replacement or refund in circumstances covered by that law, those statutory rights will apply.

South Africa's Consumer Protection Act provides statutory protections relating to the quality and safety of goods, including an implied warranty of quality and remedies for qualifying defective goods.

17. Delivery Policy

We use Aramex for nationwide door-to-door delivery.

Our standard delivery charge is:

R99 nationwide door-to-door delivery.

Orders of R800 or more qualify for free nationwide door-to-door delivery.

Customers are responsible for the applicable delivery fee on orders below the free-delivery threshold.

Delivery times may vary depending on the destination, courier operations, public holidays, weather, unforeseen circumstances and other factors outside our reasonable control.

Once an order has been handed to the courier, delivery is subject to the courier's transit times and processes.

Customers should ensure that the delivery information supplied at checkout is accurate and complete.

18. Order Information

Customers are responsible for providing accurate contact and delivery information when placing an order.

If incorrect information results in additional delivery costs, delays or the inability to deliver an order, additional costs may apply where permitted by law.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legal requirements.

When we make changes, we will update the "Last updated" date at the top of this policy.

20. Contact Us

If you have questions about this Privacy Policy, your personal information, an order, product quality, an exchange, warranty or any other matter, please contact us.

BJR CUSTOM CREATIONS

Location: Mossel Bay, Western Cape, South Africa

Customer Support Email:
bjrcustomcreations94@gmail.com

Additional Contact number:
060 456 7283

We are committed to providing our customers with quality products, reliable service and the best possible shopping experience.

If you have any concerns or problems with an order, please contact us and we will do our best to assist you.

BJR CUSTOM CREATIONS
Quality products. Personal service. Delivered to you.